Shipping & returns

Launch draft. Finalise this policy before accepting live orders.

Delivery

The storefront is prepared for UAE delivery and can later be extended to selected GCC countries. Exact delivery charges, free-shipping thresholds and estimated timing should be confirmed before launch.

Returns

For hygiene and product-integrity reasons, eligibility may depend on whether fragrance products remain unopened and unused. The final return window and exclusions must be confirmed against Sona's operating policy and applicable consumer requirements.

Help

Contact hello@sonaincenses.com with your order number.